Danske Bank sets up a shared service centre in Lithuania, creating 300 new jobs.Three hundred new jobs at Danske Bank, Lithuania
Danske Bank sets up a shared service centre in Lithuania, creating 300 new jobs.
In Lithuania, DB Group Services is established as a separate unit of Danske Bank A/S Lithuania Branch and by the end of 2013 it will employ a total of 300 banking process and payment administration specialists, as well as those with more advanced roles. Some of the functions of the Danske Bank Group were transferred to Lithuania to take advantage of wide coverage of the Group’s infrastructure, improving the services provided, and optimizing costs.
‘Taking advantage of our diverse locations is a continuous process. We are not a one-country bank; we operate throughout the Nordic and Baltic region. These changes mean that we can create added value both for our customers and for the economies of the countries in which we operate; we can also increase the efficiency of our operations,’ says Gintautas Galvanauskas, Managing Director of Danske Bank in Lithuania.
There are over 20 international service centres in Lithuania, including Barclays Technology Centre, SEB Operations Centre, Western Union Global Operations Centre. They employ over 6,000 highly qualified specialists, each of them fluent in at least two foreign languages.
Major international players often chose to centralize their auxiliary processes that lay outside of their principal profit centres, to enhance their performance and control costs. This takes shape of shared service centres with finance, accounting, IT and other functions. To be successful, these centres need to be located in a place where business and regulatory environment is competitive, IT infrastructure is modern and where there are enough qualified staff. For host countries, this is an opportunity to have new well-paid jobs, an influx of know-how and best practice and extra business for local suppliers.
Lithuania accounts for 44% of this investment in the Baltics between 2003 – 2012. Estonia and Latvia received 31% and 24% of investment, respectively.